🚀 𝐏𝐑𝐄-𝐎𝐑𝐃𝐄𝐑
🗓️𝐄𝐧𝐝𝐬: 𝟒.𝟑𝟎 𝟏𝟏:𝟎𝟎 𝐀𝐌 (𝐄𝐓)
📦 𝐒𝐡𝐢𝐩𝐬: 𝐌𝐢𝐝-𝐌𝐚𝐲

*The final product may vary slightly from the mockup image shown.
📝This pre-order item is a made-to-order product. After March 31, refunds are only available in the specific cases indicated at the bottom of this page

 

(*For the best shopping experience, please be sure to check our key announcements at Club JEM: Shipping Address Guidelines ✈️ &Shipping Policy for Orders Containing Pre-Order Items⭐)

Copyright Ⓒ Contents First, Inc., Tappytoon, and respective rights owners. All rights reserved.

 

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Caution 

◽ Actual product color may differ from its appearance on your device's screen.

◽ Store out of direct sunlight and heat.

◽ Keep away from heat sources.

◽ Minor scratches and imperfections do not qualify for an exchange or refund.

Shipping 

◽ Once your order has been shipped, track your shipment in [My Page > My Orders]. You can change the shipping address directly in [My Page > My Orders] until the order is ready for shipping. However, the country of the shipping address cannot be changed.

◽ Duties and import taxes are not included in the shipping cost. Depending on your country's regulations, you may be required to pay these fees upon delivery.

◽ If duties or import taxes are not paid, shipments may be delayed, returned, or undelivered. In such cases, the buyer assumes all responsibility. 

◽ Notify us of any lost or returned shipments within 30 days from the shipping date to help you locate your package.

Exchange & Return Policy 

◽ If you receive a defective or incorrect item, you may request an exchange or return within 7 days of receiving your order.

◽ Once opened, items cannot be exchanged or returned due to a change of mind.

◽ To qualify for an exchange or refund in the case of faulty or missing items, please record a video of yourself unboxing the package. The video must clearly show the tracking number on the box and the contents inside. Requests without this video may be declined.

◽ Ensure that your video clearly captures all sides of the unopened box and the process of opening the package.

◽ Photo cards may have minor imperfections such as small scratches or indentations. These are not considered defects, and exchanges or returns will not be accepted in such cases.

◽ Any defects in the received items must be clearly visible without light reflection to be eligible for an exchange or refund.

How to request an exchange or return 

◽ Go to My Page > Customer Service > 1:1 Inquiry.

 

Exchange and return request approval is subject to the following conditions:

◽ No more than 7 days have passed since you received your package.

◽ The product packaging has not been damaged (except when opened solely to check the product).

◽ The product has not been damaged or destroyed due to customer negligence.

◽ The product has not been used or partially consumed.