Wet Sand: B-Day Strap Key Ring

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Caution 

◽ Adhesive marks may appear on the side of the postcard book due to the binding and coating process. These are a natural result of production, not defects.

◽ The metal bookmark may corrode or deform if exposed to air, water, or moisture. Store it in an airtight container when not in use.

◽ The detailed design of the deluxe keepsake box may change before shipping.

◽ Actual product colors may vary from those shown on your screen.

◽  Store in a cool, dry place away from direct sunlight and heat.

◽ Keep away from heat sources.

◽ Minor scratches and imperfections are not grounds for exchange or refund.

Shipping 

◽ Once your order has been shipped, track your shipment in [My Page > My Orders]. You can change the shipping address directly in [My Page > My Orders] until the order is ready for shipping. However, the country of the shipping address cannot be changed.

◽ Duties and import taxes are not included in the shipping cost. Depending on your country's regulations, you may be required to pay these fees upon delivery.

◽ If duties or import taxes are not paid, shipments may be delayed, returned, or undelivered. In such cases, the buyer assumes all responsibility. 

◽ Notify us of any lost or returned shipments within 30 days from the shipping date to help you locate your package.

Exchange & Return Policy 

◽ If you receive a defective or incorrect item, you may request an exchange or return within 7 days of receiving your order.

◽ Once opened, items cannot be exchanged or returned due to a change of mind.

◽ To qualify for an exchange or refund in the case of faulty or missing items, please record a video of yourself unboxing the package. The video must clearly show the tracking number on the box and the contents inside. Requests without this video may be declined.

◽ Ensure that your video clearly captures all sides of the unopened box and the process of opening the package.

◽ Photo cards may have minor imperfections such as small scratches or indentations. These are not considered defects, and exchanges or returns will not be accepted in such cases.

◽ Any defects in the received items must be clearly visible without light reflection to be eligible for an exchange or refund.

How to request an exchange or return 

◽ Go to My Page > Customer Service > 1:1 Inquiry.

Exchange and return request approval is subject to the following conditions:

◽ No more than 7 days have passed since you received your package.

◽ The product packaging has not been damaged (except when opened solely to check the product).

◽ The product has not been damaged or destroyed due to customer negligence.

◽ The product has not been used or partially consumed.