Copyright Ⓒ Contents First, Inc., Tappytoon, and respective rights owners. All rights reserved.

Caution

◽ Actual product color may differ from its appearance on your device's screen.

◽ Store out of direct sunlight and heat.

◽ Keep away from heat sources.

◽ Minor scratches and imperfections do not qualify for an exchange or refund.

Shipping

◽ Once your order has been shipped, track your shipment in [My Page > My Orders]. You can change the shipping address directly in [My Page > My Orders] until the order is ready for shipping. However, the country of the shipping address cannot be changed.

◽ Duties and import taxes are not included in the shipping cost. Depending on your country's regulations, you may be required to pay these fees upon delivery.

◽ If duties or import taxes are not paid, shipments may be delayed, returned, or undelivered. In such cases, the buyer assumes all responsibility.

◽ Notify us of any lost or returned shipments within 30 days from the shipping date to help you locate your package.

◽ Shipments returned due to customer-related reasons (incorrect address, unclaimed packages, unavailable to sign for delivery, etc.) can be reshipped upon payment of the same shipping fee (please contact Club JEM customer service). If you choose a refund instead, only the items’ costs will be refunded, and the original shipping fee of the order is non-refundable.

Exchange & Return Policy

◽ If you receive a defective or incorrect item, you may request an exchange or return within 7 days of receiving your order.

◽ Once opened, items cannot be exchanged or returned due to a change of mind.

◽ To qualify for an exchange or refund in the case of faulty or missing items, please record a video of yourself unboxing the package. The video must clearly show the tracking number on the box and the contents inside. Requests without this video may be declined.

◽ Ensure that your video clearly captures all sides of the unopened box and the process of opening the package.

◽ Photo cards may have minor imperfections such as small scratches or indentations. These are not considered defects, and exchanges or returns will not be accepted in such cases.

◽ Any defects in the received items must be clearly visible without light reflection to be eligible for an exchange or refund.

How to request an exchange or return

◽ Go to My Page > Customer Service > 1:1 Inquiry.

Exchange and return request approval is subject to the following conditions:

◽ No more than 7 days have passed since you received your package.

◽ The product packaging has not been damaged (except when opened solely to check the product).

◽ The product has not been damaged or destroyed due to customer negligence.

◽ The product has not been used or partially consumed.